Cancellation and refunds

Last updated: 18 October 2026

This policy forms part of the Terms of service. Payments are made in INR through Razorpay.

Cancelling

Plans are prepaid and never renew automatically, so there is nothing to cancel to stop being charged. To stop renewal reminders, choose Cancel at period end under Billing. You keep paid features until the end of the period you paid for. Cancelling does not by itself create a right to a refund.

When we refund

• Duplicate or wrong charge: if you were charged twice for the same order, or charged an amount different from the one shown at checkout, we refund the excess in full.
• New subscription, change of mind: you may ask for a refund within 7 days of your first payment for a plan, provided the paid features have not been used substantially (for example, no branded domain connected, no more than 25 links created and no API calls made under the paid plan). Renewals and upgrades are not covered by this clause.
• API credit packs: refundable while completely unused, within 30 days of purchase.
• Setup services: refundable in full before work starts; once work has started, only the part not yet delivered may be refunded, at our assessment.
• Service failure: if a paid feature was unavailable for a significant part of your paid period because of a fault on our side, we will, at our choice, extend your period or refund a proportionate amount.

When we do not refund

• After 7 days from payment, except for duplicate or wrong charges.
• For the unused part of a period after you cancel or downgrade.
• When an account, link, QR code, domain or API key is suspended or closed for breaking the Terms or the Acceptable use policy (for example spam, phishing, fraud or impersonation). Any plan, credits or referral rewards on that account are forfeited.
• For fees charged by your bank, card issuer or payment app, or for currency conversion differences.
• Where a refund has already been given through a chargeback or payment dispute.

How to ask for a refund

Write to [email protected] from your account email with your invoice number and the reason. We reply within 2 working days. Approved refunds are sent only to the original payment method through Razorpay (we do not refund in cash, to another account or to a third party) and usually reach you within 5–7 working days of approval, depending on your bank. GST collected on a refunded amount is adjusted through a credit note.

When a purchase is refunded in full, the features or credits it provided end at once. Links you already created keep working on the Free plan's terms.

Money debited but the order failed

If money was deducted but the payment shows as failed or the order wasn't confirmed, it is normally reversed by your bank automatically within 5–7 working days. If it isn't, contact us with the payment reference (UTR or Razorpay payment ID) and we will raise it with Razorpay.

Chargebacks

Please contact us before raising a chargeback; most issues are fixed quickly. A chargeback raised without contacting us, or for a payment that was properly charged, may lead to suspension of the account until it is resolved, as set out in the Terms.

Cancellation by FY9

If we discontinue a paid plan or the Service for reasons other than your breach of the Terms, we refund the unused part of your prepaid period proportionately.

Contact

Grievance Officer, FY9 (Reliable Software Technology), R.T. Nagar, Bengaluru, Karnataka 560032, India. Email: [email protected].